1. Overview
At JEFEDO, we aim to ensure smooth transactions between buyers and vendors on our platform.
Due to the nature of a multivendor marketplace, refund requests are handled under clearly defined conditions to protect both customers and vendors. We mediate disputes fairly to establish an elite standard of commerce.
2. Refund Eligibility
Refunds are strictly bound by a time-sensitive window to maintain operational clarity for vendors:
β±οΈ A refund may only be requested within 24 hours after order completion.
An order is marked complete after the customer confirms receipt or when our logistics partners mark the delivery as completed in the system.
π« After this 24-hour window, all transactions are considered final and non-refundable.
3. Conditions for Refund Approval
Refunds may only be approved under the following specific conditions:
- Item delivered is significantly different from what was ordered (e.g. incorrect color, incorrect size, or incorrect model).
- Item is damaged upon delivery (must be proven with clear, unedited photographic or video evidence).
- Item was not delivered at all (verified through tracking anomalies or shipping vendor feedback).
- Duplicate payment or system billing error that led to double-charging.
π All refund requests MUST include:
Order ID
Unique transaction tag
Evidence Proof
Photos/videos showing issues
Issue Description
Detailed explanation of case
4. Non-Refundable Cases
Refunds will NOT be granted in the following situations:
Change of mind
Customer changes mind after order dispatch or delivery.
Logistics delay
Delays caused by third-party courier services after item dispatch.
Incorrect product reading
Failure to read product listings or specifications properly before purchase.
Out of window
Requests made more than 24 hours after the order is marked completed.
Non-refundable items
Items specifically marked as final sale or non-refundable by the vendor.
5. Refund Processing
Once approved, the refund will be processed back via our standard pipelines:
- Payment channel: Approved refunds will be processed back to the original payment method or wallet balance (depending on system availability).
- Processing time: Processing time typically takes 3β10 business days depending on financial institutions and credit card issuers.
- Dispute mediation: JEFEDO reserves the right to mediate disputes between buyers and vendors to ensure fairness.
6. Vendor Responsibility
Each registered vendor on JEFEDO is responsible for ensuring:
- Accuracy of product listings, sizes, colors, and stock descriptions.
- Proper packaging and secure dispatching of products to prevent transit damage.
- Fulfillment of orders exactly as described in the platform listings.